If you manage a Pest Control company, you must understand the importance of implementing a successful reviews strategy. Your strategy should consist of a system of regularly monitoring what people are saying about your business online and addressing the comments and feedback they give in online reviews.
As a local business, monitoring your reviews is crucial to keeping a good online reputation. With the right software you can manage and monitor your reviews to build trust and connections with your audience and establish yourself as a trusted part of the local community.
There are a number of good review management software out there, and once you begin to utilize the best one for your company, you will begin to generate lots of reviews which will in turn improve your online rankings and grow your Pest Control business.
Birdeye
Birdeye is a reviews software we use to upload our clients’ contacts into in order to generate as many positive reviews as possible and improve their rankings. This software helps businesses, like yours, monitor and manage reviews as they come in from every platform your company is listed.
With this software, you can see actionable insights from your reviews and improve your business’s reputation by identifying trends in your reviews and by gaining a clear understanding into what customers think of the experiences they have with you.
The information uploaded into the software consists of contacts’ email addresses, phone numbers, etc. that is used to send out automated messages to customers upon doing business with you with review requests to make your job of asking for them as easy as possible.
When sending out requests for reviews from your contacts, the software gives your customers the option to leave a review on any one of your review platforms or to get in contact with you to discuss a bad experience rather than leave a review of their bad experience.
Birdeye is an effective software for helping local Pest Control companies generate more reviews for their businesses and rank better for local search results through proper review management and monitoring. The Birdeye software allows you to manage all of your reviews in a single dashboard so that you can see what people are saying about your business on all online platforms in one solitary place.
As you begin to monitor your reviews, it is good practice to send responses back to each one to begin to build connections with your customers. Birdeye offers review response templates you can use to customize your responses and lets you set up automatic review responses. This is an excellent way to show customers and prospects you care about them and about providing excellent service.
Birdeye also sends you alerts when you receive a review on any platform so that you can acknowledge feedback and respond to issues right away.
Podium
Podium is another great software for monitoring and growing reviews for your Pest Control business. According to Podium, local businesses that use the software to monitor their reviews see an increase in their review volume by double in less than 60 days of using the software.
Podium is a message-based reviews software that you can use to send texts to your customers prompting them to leave you a review after their service appointments. Here, you can communicate with your customers to gain feedback about their experience with your company and technicians.
The software brings all of your leads into a single platform so that you can respond to their inquiries and answer any questions they may have. Once you have completed any business with them, you can use the software to send them messages asking them for a review of their experience with you.
Podium’s platform is all based on messaging. That means you can send a text to your customers asking them for a review in the easiest way possible for you and your customers.
Conclusion
You must manage your reviews in order to know exactly when your customers leave one on any platform you’re listed and follow up with an immediate response to their reviews.
Review management software allows you to monitor your reviews and respond to customers in a timely manner to ensure your reviews and responses remain attractive to quality local prospects.
You should aim to have a review rating that competes well in your local market and strive to generate ongoing reviews from as many customers as possible. Reviews play a role in your online rankings and must be properly monitored in order for you to rank as highly as possible in your local market area!
